Subscription Policy

Listing your business on Tapping out. costs $29.99 CAD per month. This is a recurring subscription billed through Stripe that keeps your business visible to local clients searching for services in your area.

• Your billing cycle starts on the day you complete your first payment and renews on the same calendar day each month (your "billing date").
• For example, if you subscribe on September 15, your card will be charged on the 15th of every month thereafter.
• If your billing date falls on a day that doesn't exist in a given month (e.g., the 31st), you'll be billed on the last day of that month instead.
• Each charge covers the upcoming month of listing access — you pay in advance, not in arrears.

Your subscription renews automatically every month until you cancel it. Stripe will charge your payment method on file on each billing date without requiring any action from you. You will receive an email receipt from Stripe after each successful payment.

• You can cancel your subscription at any time — there is no minimum commitment or lock-in period.
• To cancel, sign in to your Provider Dashboard and click "Cancel or manage subscription". This opens Stripe's secure self-serve portal, where you can cancel your plan or update your payment method yourself — no need to contact support.
• Cancellation stops all future recurring charges. Your subscription will remain active until the end of your current billing period.
• For example, if you cancel on September 20 and your next billing date is October 15, your listing stays active and visible until October 15 — no further charges will be made.
• Once your current billing period ends, your business listing will be removed from search results and will no longer appear to clients.

• Monthly subscription payments are non-refundable. Because access is granted immediately upon payment and your listing is active for the full billing period, we do not issue partial or prorated refunds for unused time within a billing cycle.
• If you cancel mid-cycle, you retain full listing access until the end of that billing period but will not receive a refund for the remaining days.
• If you believe you were charged in error (e.g., duplicate charge or billing after cancellation), contact us within 30 days and we will review and refund any erroneous charges.

If you cancel and later want to return, you can re-subscribe at any time from the provider signup page. A new billing cycle will begin on the date of your new payment, and your listing will be reactivated immediately.

We may adjust the monthly subscription price in the future. Any price change will be communicated to active providers via email at least 30 days before it takes effect. Existing subscriptions will be charged the new rate on their next billing date after the notice period.

8. Contact

Most subscription tasks — cancelling, updating your card, or viewing invoices — can be handled directly from the Provider Dashboard via Stripe's self-serve portal. For anything else, contact our support team and we're happy to help.